Contact Us
Got a question about how we rank sweepstakes casinos, spotted something out of date, or want to suggest a platform we haven't covered yet? This page explains how to reach us and what we can (and can't) help with.
What We Can Help With
Best Sweeps Casinos is an independent research and comparison site focused on sweepstakes and social casinos operating in the {{ market }}. We're happy to hear from readers on topics like:
- Questions about how the dual-currency sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Corrections if you notice outdated information on a listed operator, such as a changed welcome offer or a state that's no longer eligible
- Suggestions for sweepstakes casinos you'd like to see reviewed
- Feedback on how we present our comparisons, ratings or redemption information
- General questions about our editorial process and how offers are ranked
What We Can't Help With
Because Best Sweeps Casinos is a review and comparison platform and not a casino operator, we're not able to assist with account-specific issues. That includes:
- Deposits, withdrawals, or redemption requests on any listed platform
- Identity verification (KYC) problems with a specific operator
- Account logins, password resets, or account closures
- Disputes over prize redemptions, bonus terms, or promotional credits
For any of the above, contact the support team of the specific sweepstakes casino you're using directly — most operators list a help centre or support email within their account dashboard or terms page. We can point you toward general information, but only the operator can act on your account.
Before You Reach Out
A few common questions are already answered elsewhere on the site and may save you a message:
- If your question is about eligibility, verification, or how state-by-state availability works, our Responsible Gambling page covers age requirements and safer-play resources
- If you're looking for the terms behind our reviews and how we source information, see our Terms and Conditions page
- If you want to know more about who runs this site and how we approach reviews, visit our About Us page
Reporting an Error or Outdated Offer
Sweepstakes casino promotions, eligible states, and terms change often — sometimes with little notice from the operator. If you believe a welcome offer, coin package, or eligibility detail listed for any platform in our comparisons (including operators like Crown Coins, SplashCoins, or McLuck) is no longer accurate, let us know which platform and what changed. We review and update listings as we verify new information, though we can't guarantee real-time accuracy given how quickly some operators adjust their promotions.
A Note on What This Site Is
Best Sweeps Casinos doesn't operate any casino, hold any gambling licence, or process any payments. We research publicly available information about sweepstakes casino operators — their welcome offers, redemption processes, and game libraries — to help readers compare options. Availability of any platform we cover varies by state, and some jurisdictions restrict or prohibit sweepstakes casino operators entirely. Always check an operator's own terms and your state's current rules before creating an account, since laws in this space continue to change.
Response Times
We aim to read and respond to reader messages in a reasonable timeframe, though as an independent site we don't offer live support or guaranteed response windows. If your matter is urgent and involves an active account issue, contacting the platform's own support channel will almost always be faster than reaching us.